Frequently Asked Questions

1. What is the return window?

Products can be returned within 30 days from the delivery date.

2. Are there any restocking fees?

No. Returns are not subject to any additional charges or restocking fees.

3. How long does refund processing take?

If approved, refund processing typically takes up to 7 business days.

4. Who pays for return shipping?

The cost of return shipping is the responsibility of the customer unless the item is damaged, defective, or incorrect. In such cases, Aurovick will cover the return shipping costs.

5. Can I exchange a product?

Yes, product exchanges are available.

6. What condition must returned items be in?

Items must be unused, unworn, unwashed, and include all original tags, accessories, and packaging.

7. How do I initiate a return?

Contact us at support@aurovick.com with your order number and the reason for the return. Our team will provide further instructions.

8. How are refunds issued?

Refunds are issued to the original payment method used at checkout.

9. How do I request an exchange?

Email support@aurovick.com within 30 days of delivery and provide details about the replacement product you would like.

10. Can I cancel my order?

Order cancellations are usually possible before processing begins.

11. What if my order has already been processed?

Once processing has started, the order cannot be canceled. After delivery, you may follow our return process if you wish to return the item.

12. What should I do if my order arrives damaged or incorrect?

Please email clear photos of the issue to support@aurovick.com. We will promptly arrange a replacement, correction, or other appropriate resolution.

13. What are the order processing times?

Orders are processed within 1–2 business days, Monday through Saturday.

14. What is the shipping transit time?

Shipping transit typically takes 4–6 business days, Monday through Saturday.

15. What is the total delivery time?

Total delivery time is generally 5–8 business days.

16. Is shipping free?

Yes, Aurovick offers free shipping within the United States.